Retail Operations Manager at Cubitts

You will be the engine room behind a world-class store experience, managing operational excellence across 18 UK locations and 2 NYC flagship stores. By designing smarter systems and leveraging automation, you will remove friction for store teams, protect profitability, and ensure every retail site runs beautifully day in, day out.

• Design and document standardized operating procedures across the global estate, ensuring consistent execution of brand and service standards.
• Drive efficiency by building automated workflows and self-serve dashboards that connect POS, scheduling, and inventory data to reduce manual admin.
• Manage the end-to-end operational setup for new store openings, from fit-out coordination and system readiness to initial stock allocation.

• Proven experience in multi-site retail operations with a deep understanding of labor scheduling, stock control, and P&L levers.
• Tech-savvy problem solver comfortable configuring retail systems and tools to automate repetitive tasks and streamline communications.
• Exceptional communicator who thrives in the store environment, building strong relationships with cross-functional HQ teams and frontline staff.

===

• Lead operations for a disruptive brand that is reimagining an archaic three-century-old industry through superior design and modern standards.
• High-impact role spanning international markets, giving you direct ownership over the operational rhythm of a growing portfolio in both London and Manhattan.
• Rare opportunity to blend traditional retail excellence with cutting-edge automation, building the technological workflows that define the future of physical commerce.