Account Manager at Joinfleek.com — AI-native B2B fashion marketplace

You will own and grow a portfolio of marketplace customers, driving month-on-month growth in retention and wallet share. By managing relationships with resellers and vintage stores, you'll bridge the gap between global supply and demand. This role requires an entrepreneurial mindset to build AI-powered workflows that scale high-quality account management.

• Manage a customer book in the £5-15k monthly spend range, driving 10-20% month-on-month growth through proactive engagement and supplier recommendations.
• Build and implement AI-first workflows and automated tools to scale account management efficiency while maintaining personalized customer relationships.
• Collaborate cross-functionally with product and operations teams to translate customer pain points into platform improvements and win back lapsed accounts.

• Brings 2+ years of commercial or account management experience, preferably in early-stage startups, with a proven track record of hitting revenue targets.
• Possesses an AI-first mindset with recent experience building automated workflows or implementing AI tools to improve operational systems and processes.
• Demonstrates an entrepreneurial spirit, thriving in ambiguous environments and maintaining high energy when solving complex supply chain challenges.

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• Join a hyper-growth Series B startup that has already saved 9 million items from landfill and is backed by top-tier VCs like a16z and HV Capital.
• Gain a disproportionate level of responsibility, working directly with founders and advisors from Depop and Shopify to disrupt a $350B industry.
• Enjoy unique perks including a 30-40% performance bonus, equity ownership, and access to a curated collection of vintage fashion in a vibrant Shoreditch office.