Customer Success Associate at VC-backed health tech startup

As a Customer Success Associate, you will own the end-to-end implementation of a patient engagement platform, ensuring seamless adoption for clinical research customers. Reporting to the COO, you will bridge the gap between technical and commercial teams to drive product configuration, manage deployments, and maintain high-quality training materials for global research sites.

VC-backed health tech startup

• Manage the end-to-end deployment lifecycle, from initial application configuration and testing to patient-facing rollout.
• Act as the primary technical and operational point of contact for clients, providing ongoing support and triaging incoming requests.
• Collaborate with technical and commercial teams to ensure client feedback is prioritised in the product development roadmap.

• 1-2 years of experience in a client-facing role such as customer success or account management within a technology company.
• Educational background in a scientific or technical discipline with strong organizational and relationship management skills.
• Experience or a strong interest in the digital health or clinical trials sector, with a passion for improving patient experiences.

• Direct access to founders and a seat at the table in a high-growth startup environment where your contributions shape the product's future.
• Join a well-funded venture backed by top-tier VCs focused on solving critical bottlenecks in the multi-billion dollar clinical research industry.
• Significant career growth potential as you transition from managing individual implementations to helping build out the customer success function from the ground up.