This pivotal Customer Success role places you at the heart of a fast-growing fintech platform, directly supporting customers and founders. You'll bridge customer insights with internal teams, drive operational efficiency, and shape product, marketing, and growth strategies. A unique opportunity to make a significant impact in a dynamic startup environment.
Back to all jobs
Find a job with
Jack
This job is no longer actively hiring. Open Roles to see active jobs.
Leicester, United KingdomNot Disclosed
Customer Success at VC-backed fintech platform
Are you a Customer Success professional eager to make a significant impact and work directly with leadership? Join a fast-growing, VC-backed fintech platform at the heart of its operations. You'll be instrumental in bridging customer insights with product development and marketing strategies, directly shaping the future of a mission-driven product designed to help people stretch their money further. This is a unique opportunity to be pivotal in a dynamic startup environment, gaining unparalleled exposure across all business functions.
Overview
Role overview
Company
About the company
VC-backed fintech platform
Responsibilities
What you will do
- Act as the operational bridge between customers and internal teams, ensuring feedback and issues are captured and actioned.
- Handle customer queries across email, live chat, and phone, providing timely, empathetic support.
- Work directly with founders on high-priority operational tasks, including reporting and data analysis.
Candidate profile
Who this is a fit for
- Proven experience in customer support, customer experience, or operations.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Comfortable working closely with founders and adapting to a fast-changing startup environment.
What makes it remarkable
Why this role is remarkable
- Opportunity to work directly with founders and gain exposure to all areas of a fast-scaling fintech startup.
- Backed by top-tier VCs, indicating strong market position and growth potential.
- Pivotal role in connecting customer insights with product, marketing, and operational decisions.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack