Customer Success Manager at Well-funded circular fintech platform

You will own and scale the post-onboarding experience for a growing portfolio of hospitality partners. By delivering performance insights and managing the relationship lifecycle, you will ensure long-term retention and growth. This hands-on role combines high-level strategy with execution, acting as the primary advocate for merchants within a fast-moving startup environment.

Well-funded circular fintech platform

• Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs.
• Manage the end-to-end merchant experience post-onboarding, providing data-driven performance insights and resolving technical or operational issues.
• Collaborate with internal teams to translate merchant feedback into product improvements and support the lending process for capital expansion.

• 5+ years of experience in customer success, relationship management, or sales, preferably within fintech or SaaS.
• Proven track record of growing and retaining revenue-generating accounts in a fast-paced, startup environment.
• Data-driven mindset with the ability to interpret complex metrics and make strategic decisions based on business insights.

• Opportunity to join a high-growth fintech backed by top-tier VCs in Europe and North America.
• Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector.
• Join an elite team of A-players with a culture focused on high performance, ownership, and winning together.