Customer Success Manager at Balderton & Lightspeed-backed AI platform

You will own the end-to-end lifecycle for a portfolio of customers who are Customer Success professionals themselves. By leveraging machine learning and predictive analytics, you will move beyond reactive support to become a strategic partner, driving measurable value, managing complex renewals, and shaping the future of data-driven customer growth.

• Manage the full customer lifecycle including onboarding, strategic reviews, and commercial renewal negotiations to ensure long-term value realisation.
• Act as a technical expert on the platform, coaching revenue and operations teams on data integrations and predictive insights.
• Collaborate cross-functionally with internal Product and Engineering teams to translate customer feedback into platform enhancements and new features.

• Brings 3-7 years of experience in Customer Success or Account Management within a B2B SaaS environment, ideally with a STEM background.
• Demonstrates a strong commercial instinct with a proven track record of hitting renewal and expansion targets in a fast-paced setting.
• Possesses the technical aptitude to master complex software and the communication skills to present insights to senior executive stakeholders.

• Work at the intersection of AI and Customer Success, using machine learning to solve the industry's biggest data-overload challenges.
• Join a high-growth Series A startup ranked #33 on the Sifted 100, backed by tier-one investors like Balderton Capital and Lightspeed.
• Engage with a unique customer base of CS leaders who deeply value your expertise, allowing for high-level strategic and technical collaboration.