As the founding Customer Success Specialist, you will lead the post-sale journey for youth academies and sports centers. You will design onboarding processes, ensure customer ROI, and act as the primary voice of the customer. This is a high-impact role building the CS function from scratch at a growing NYC startup.
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New York, USANot Disclosed
Customer Success Specialist at Movo AI - AI platform for youth sports and academies
Movo AI is looking for a founding Customer Success Specialist to bridge the gap between cutting-edge voice AI and youth program owners. If you are a former consultant with an itch to build something from the ground up, this is your chance to own the post-sale journey at a high-growth NYC startup. You will help sports academies and dance studios automate their enrollments while shaping the company's culture and CS playbook. Join a lean team where your work directly impacts small business success and the future of AI communication.
Overview
Role overview
Company
Movo AI
Movo AI - Voice AI startup automating youth program enrollments
Responsibilities
What you will do
- Lead the end-to-end onboarding experience for new youth sports academies to ensure seamless AI integration and rapid value realization.
- Manage ongoing client relationships and retention efforts, translating complex product features into simple, actionable business outcomes for non-technical users.
- Partner with the product team to provide internal customer feedback, driving the feature roadmap based on real-world usage and academy owner needs.
Candidate profile
Who this is a fit for
- Background in management, tech, or implementation consulting with a strong desire to transition into a hands-on, early-stage startup environment.
- Proven ability to manage client relationships with a bias toward action and high empathy for small business operators and educators.
- Exceptional communication skills with the ability to translate technical value propositions into simple, relatable terms for non-technical audiences.
What makes it remarkable
Why this role is remarkable
- Founding team impact: Shape the entire customer success strategy and operational playbook from day one for an early-stage startup.
- Direct customer influence: Work closely with passionate SMB owners to transform how they manage their business using cutting-edge voice AI.
- Collaborative environment: Work directly alongside the founder in a lean, fast-paced NYC setting with significant equity and ownership potential.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack