As the founding Customer Success hire (Employee #1 or #2), you will own the entire customer journey for senior property professionals at major commercial real estate firms. Working directly with the co-founders, you will transform manual Excel-based modeling into streamlined AI workflows while building the company’s account management playbook from scratch.
Back to all jobs
Find a job withJack
This job is no longer actively hiring. Open Roles to see active jobs.
London, United KingdomNot Disclosed + Equity
Customer Success / Strategic Account Manager + Equity at Pantera - PropTech AI Startup
Join Pantera as a founding hire and Employee #1 or #2 in this pivotal Customer Success role. Pantera is an AI-powered PropTech platform replacing manual Excel modeling for major real estate firms, already managing over £4B in assets. You’ll work directly with the co-founders to build the account management function from scratch, owning relationships with senior property directors and shaping the product roadmap. If you have 1-4 years of experience in SaaS or consulting and want the equity and impact of a founding team member, this is your chance to define the future of commercial real estate tech.
Overview
Role overview
Company
Pantera
Software
Pantera - AI-powered PropTech platform backed by Geovation and Greenridge Investment Management.
Responsibilities
What you will do
- Lead the end-to-end customer journey, from conducting high-touch onboarding and implementation to driving long-term renewals and account expansions.
- Act as the primary strategic partner for Directors and Managing Directors at major real estate firms, ensuring they achieve rapid value from the platform.
- Partner with the product team to translate customer feedback into new AI features, directly influencing the technical roadmap of the platform.
Candidate profile
Who this is a fit for
- 1-4 years of experience in customer success, account management, or consulting, ideally within a fast-paced B2B SaaS or fintech environment.
- Proven ability to navigate ambiguity and build processes from zero rather than just following existing playbooks or rigid corporate structures.
- Exceptional communication skills with the professional gravitas required to build trust and manage relationships with senior commercial real estate stakeholders.
What makes it remarkable
Why this role is remarkable
- Founding hire opportunity as employee #1 or #2, offering direct founder exposure and the chance to define the company's CS strategy.
- Pantera already manages over £4 billion in assets for leading property firms across two continents, providing a validated product with massive scaling potential.
- High-impact equity package allows you to build meaningful long-term wealth as a core member of an early-stage team disrupting real estate modeling.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack