Join a high-growth startup fixing the UK’s broken home-buying process. As our next customer success hire, you will provide direct support to estate agents, buyers, and sellers while shaping our service strategy. This high-ownership role bridges technical support and proactive relationship management to ensure every user experiences a seamless, digital property journey.
Back to all jobs
Find a job withJack
This job is no longer actively hiring. Open Roles to see active jobs.
London, United Kingdom / RemoteUp to £40k
Customer Support/Success Manager at Kotini Ltd - VC-backed proptech startup
Buying a home is one of life's most stressful events—Kotini is fixing that. We are looking for a proactive Customer Support/Success Manager to join our seed-stage proptech startup. Backed by InnovateUK and handling nearly 3% of all property sales in England and Wales, we offer high ownership and the chance to build the future of digital estate agency from the ground up. If you have property experience and want a remote-first role with real impact, apply today.
Overview
Role overview
Company
Kotini Ltd
Kotini Ltd - VC-backed proptech startup reimagining property transactions
Responsibilities
What you will do
- Provide multi-channel support to estate agents, buyers, and sellers to resolve complex transaction issues and ensure platform satisfaction.
- Develop and iterate on a comprehensive library of training materials and support content to drive self-service and product education.
- Conduct regular customer check-ins with estate agents to assess product engagement, gather feedback, and identify opportunities for deeper feature adoption.
Candidate profile
Who this is a fit for
- Professional experience or deep domain knowledge in UK Estate Agency and the mechanics of residential property transactions.
- Proven ability to thrive in early-stage startup environments where proactive problem-solving and comfort with ambiguity are essential.
- Exceptional communication skills with a track record of following through on client promises and building long-term trust with stakeholders.
What makes it remarkable
Why this role is remarkable
- High-impact opportunity to join a seed-stage startup backed by InnovateUK and the Geovation accelerator, handling ~3% of all England & Wales home sales.
- Unrivaled autonomy to build customer success processes from the ground up alongside a founding team of experts from Coutts, NatWest, and Tails.com.
- Clear career progression pathways into leadership or specialized business functions as the company scales its digital-first estate agency platform.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack