Join Encord as the first US-based Deployment Strategist, owning the end-to-end success of enterprise customers building cutting-edge AI. Blending technical execution with commercial strategy, you will guide ML engineers and executive stakeholders through complex deployments, ensuring rapid time-to-value and driving long-term adoption for some of the world's most ambitious AI teams.
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San Francisco, USANot Disclosed
Deployment Strategist at Encord - Series C AI Data Infrastructure
Encord is hiring its first US-based Deployment Strategist in San Francisco to bridge the gap between technical execution and customer strategy. Following a $60M Series C, you will own the success of world-class AI teams at companies like Toyota and Zipline. This isn’t a traditional CSM role; you’ll report to the Chief of Staff and have the autonomy to build the US post-sales playbook from the ground up while working directly with ML engineers at the frontier of physical AI. If you have 2+ years of experience in technical SaaS deployments and want to join a high-growth startup valued at $550M, this is your chance to lead.
Overview
Role overview
Company
Encord
Software Development51-200 employeesLondon, United KingdomSeries B (VC-backed)
Encord - Series C AI Infrastructure for data curation and annotation
Backed by Next47, Y Combinator, CRV, Crane Venture Partners.
Responsibilities
What you will do
- Lead technical onboarding and success plans for a portfolio of enterprise customers, ensuring AI and ML teams achieve value quickly.
- Build deep relationships with stakeholders ranging from hands-on ML engineers to executive sponsors, serving as a trusted strategic advisor.
- Partner with Sales to identify expansion signals and contribute to renewals while funneling product insights back to engineering leadership.
Candidate profile
Who this is a fit for
- 2–8 years of experience in technical customer-facing roles like Customer Success, Solutions Engineering, or Implementation for complex B2B SaaS.
- Exceptional ability to communicate technical nuances to engineers while maintaining a commercial mindset focused on retention and growth.
- Entrepreneurial spirit with a track record of thriving in ambiguous, high-growth environments—ideally with exposure to AI, ML, or data tools.
What makes it remarkable
Why this role is remarkable
- Founding member of the US post-sales motion, reporting to the Chief of Staff with significant autonomy to shape global scaling playbooks.
- Massive company momentum following a $60M Series C led by Wellington Management, CRV, and Y Combinator, with a valuation of ~$550M.
- High-impact work at the frontier of AI infrastructure, partnering with world-class teams at Woven by Toyota, Zipline, and leading robotics firms.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
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How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
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