As our Enterprise Customer Success Manager, you will bridge the gap between AI data intelligence and brand growth for global FMCG giants. You’ll lead strategic visibility conversations for platforms like Amazon Rufus and Walmart Sparky, translating complex LLM-driven metrics into actionable commerce strategies that ensure world-class brands dominate the next generation of AI-powered search.
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London, United KingdomNot Disclosed
Enterprise Customer Success Manager (Agentic Commerce) at Azoma - Category leader in Generative Engine Optimization (GEO)
Join Azoma.ai, the category leader in Generative Engine Optimization, as they redefine e-commerce for the AI era. As an Enterprise Customer Success Manager, you'll partner with global FMCG giants to navigate the shift from keyword SEO to AI-driven recommendations on platforms like Amazon Rufus and Walmart Sparky. This is a rare opportunity to join a profitable, $4M-funded startup at the forefront of a massive market shift. If you have deep Amazon marketplace expertise and love leading high-stakes strategic conversations with world-class brands, this London-based hybrid role is your chance to shape the future of commerce discovery.
Overview
Role overview
Company
Azoma
Software
Azoma.ai - Profitable, $4M pre-Series A category leader in Generative Engine Optimization (GEO).
Responsibilities
What you will do
- Own the end-to-end relationship for a portfolio of enterprise-level Amazon and Walmart brands, driving retention, renewals, and expansion revenue.
- Lead strategic Monthly Business Reviews (MBRs) and QBRs to present Rufus/Sparky visibility insights and data-driven growth recommendations to senior marketing leads.
- Coordinate a cross-functional pod of specialists to ensure the execution of generative optimization strategies and maintain high delivery standards.
Candidate profile
Who this is a fit for
- 5–10 years of professional experience with a deep background in Amazon marketplace management (3P, Vendor, or agency-side).
- Proven track record of managing enterprise-level consumer brand relationships and leading high-level strategic conversations with senior e-commerce stakeholders.
- Expert-level understanding of Amazon SEO, share-of-voice, and emerging AI visibility metrics like Rufus recommendation rates and indexing.
What makes it remarkable
Why this role is remarkable
- Join the category leader in Generative Engine Optimization (GEO) at year one of a massive market shift as AI search replaces traditional keyword SEO.
- Manage high-stakes relationships with world-renowned FMCG brands like P&G and Unilever, serving as their primary expert on AI marketplace discovery.
- Work for a rapidly growing, profitable startup that recently raised $4M to redefine how products are recommended by ChatGPT, Rufus, and Gemini.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack