As the first Customer Success hire, you will own the end-to-end post-sale journey for youth academies and sports centers. You'll build the CS playbook from scratch, ensuring program owners see immediate ROI from voice AI that automates enrollments. This high-impact role involves onboarding customers, driving retention, and shaping the product roadmap.
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New York, United StatesNot Disclosed
Founding Customer Success Specialist at NYC-based Voice AI Startup
Are you a hungry operator ready to build a Customer Success function from the ground up? This NYC-based startup is leveraging voice AI to revolutionize how youth sports academies and enrichment programs handle family enrollments. As the founding CS hire, you'll own the post-sale journey, work directly with the founder, and earn meaningful equity while helping small business owners reclaim their time and grow their revenue. If you're an AI-savvy generalist who loves solving problems for SMBs, this is your chance to join a high-traction team at the ground floor.
Overview
Role overview
Company
Movo AI
Seed-stage NYC startup building voice AI for youth sports and enrichment programs
Responsibilities
What you will do
- Design and execute the onboarding process for new sports academies, training centers, and dance studios to ensure seamless AI integration.
- Act as a strategic partner to small business owners, monitoring performance metrics and providing proactive insights to maximize their enrollment conversion rates.
- Serve as the primary voice of the customer, translating user feedback into actionable product requirements for the engineering and AI teams.
Candidate profile
Who this is a fit for
- You are a hungry, entrepreneurial operator with experience working at startups that serve SMBs such as fitness studios, childcare centers, or retail.
- You possess a high degree of technical curiosity and use AI tools daily to improve your own productivity and problem-solving capabilities.
- You thrive in high-ambiguity environments and have a track record of "figuring it out," whether through a side project, consulting, or early-stage startup experience.
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What makes it remarkable
Why this role is remarkable
- You will be a true founding team member with meaningful equity and a direct hand in shaping the company's culture and CS strategy from day one.
- Work on a product with real traction that solves a visceral pain point for small business owners by automating complex, multi-channel family enrollment conversations.
- Join an early-stage NYC team where you work directly with the founder and have a front-row seat to every aspect of scaling an AI startup.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack