You will lead the entire post-sales journey for the UK’s leading digital pharmacy network, unifying Customer Success, Account Management, and Onboarding into one high-performance function. Reporting to the CEO, you will build the infrastructure for health scoring and segmentation while personally managing strategic partnerships to drive retention and expansion revenue.
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London, United Kingdom£90k-£110k + Equity
Head of Customer Success at Fast-growing digital health platform
Are you a seasoned CS leader ready to build a high-performance function from the ground up? This well-funded digital health platform is looking for a Head of Customer Success to own the entire post-sales journey for the UK's largest pharmacy network. Reporting directly to the CEO, you’ll unify teams, design the CS playbook, and manage strategic partnerships while driving international expansion. If you thrive on commercial accountability and want to make a tangible impact on healthcare access, this London-based hybrid role offers the autonomy and equity you're looking for.
Overview
Role overview
Company
About the company
Fast-growing digital health platform
Responsibilities
What you will do
- Unify Customer Success, Key Account Management, and Onboarding into a single coordinated function with shared goals.
- Build and execute proactive customer journeys, health scoring, and win-back strategies to maximize renewal rates.
- Personally lead strategic quarterly business reviews and identify expansion opportunities with the company’s most valuable partners.
Candidate profile
Who this is a fit for
- 10+ years of Customer Success leadership experience, ideally within a B2B SaaS or healthtech marketplace environment.
- Proven track record of building CS operations from scratch, including segmentation frameworks, metrics, and playbooks.
- Strong commercial acumen with the ability to own revenue outcomes and performance-manage teams effectively.
What makes it remarkable
Why this role is remarkable
- Take full ownership of the CS playbook at a market-leading scaleup expanding internationally into new markets.
- Direct commercial accountability with a mandate to build and lead a high-impact team of six professionals.
- High-influence leadership role within a well-funded healthtech company that is fundamentally transforming patient care access.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack