Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine.
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London, United KingdomNot Disclosed
Head of Customer Success at fast-growing B2B SaaS platform
Are you a Customer Success leader ready to build and scale a function from the ground up? Join a fast-growing B2B SaaS platform that's transforming how consumer brands operate. This is your chance to drive retention, expansion, and truly influence the strategic direction of a dynamic company.
Overview
Role overview
Company
About the company
Fast-growing B2B SaaS platform
Responsibilities
What you will do
- Own and implement the Customer Success strategy, building scalable playbooks and frameworks.
- Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption.
- Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence.
Candidate profile
Who this is a fit for
- 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles.
- Proven track record of building or scaling a CS team in a high-growth, dynamic environment.
- Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR).
What makes it remarkable
Why this role is remarkable
- Lead and scale the entire Customer Success function, transforming it into a growth driver.
- Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands.
- Enjoy significant autonomy and influence, shaping the direction of a critical business area.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack