You will lead the front-line of problem-solving for a platform dedicated to decarbonizing home heating. By combining technical expertise with strong people skills, you will build scalable processes that deliver exceptional customer and partner experiences. This role is critical to making clean energy technology more affordable and accessible globally.
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London, United KingdomNot Disclosed + Equity
Head of Platform Operations (Cx) at Early-stage clean energy technology startup
Join a mission-driven team in London as the Head of Platform Operations (Cx) and lead the charge in decarbonizing home energy. This high-impact role gives you the agency to build scalable systems from the ground up, combining technical innovation with top-tier customer experience to make clean energy affordable for millions. If you have 7+ years of operations experience and the grit to thrive in a fast-paced startup environment, this is your chance to own a critical business area and drive real-world environmental change.
Overview
Role overview
Company
About the company
Early-stage clean energy technology startup
Responsibilities
What you will do
- Design and operate critical business processes that support homeowners, landlords, and installation partners on the platform.
- Systematize and automate complex workflows by collaborating with engineering to build high-leverage technology solutions.
- Act as a critical feedback loop for product development, turning field insights into new platform features and services.
Candidate profile
Who this is a fit for
- At least 7 years of experience in operations roles, including leadership experience in startup or scale-up environments.
- Technically minded with the ability to build creative solutions, whether through "vibe coding" MVPs or structured systems.
- A high-energy self-starter with a bias for action and the grit to solve problems from first principles.
What makes it remarkable
Why this role is remarkable
- Direct environmental impact by accelerating the transition to clean home energy and reducing carbon emissions.
- Opportunity to join a small, elite team of experts across engineering, finance, and operations at an early stage.
- High-agency role where you define the operational playbook and transition from individual contributor to team leader.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
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