Product Operations at VC-backed AI fintech startup

You will own the operational backbone between customers, product, and engineering teams for a category-defining AI agent platform. Your mission is to scale support systems, triage complex customer issues, and translate feedback into prioritized product requirements, ensuring the company maintains its 80% cost-reduction promise for global financial institutions.

VC-backed AI fintech startup

• Own the customer support lifecycle, including triage, SLA management, and structured feedback loops to engineering.
• Build and scale operational tooling, playbooks, and automated workflows to improve resolution speed and quality.
• Analyze support data and dashboards to identify systemic issues and drive high-impact product improvements.

• 3+ years of experience in Product or Customer Operations within a high-growth technology environment.
• Strong data proficiency, including experience with SQL and building dashboards to drive decision-making.
• Exceptional operational mindset with the ability to design and document scalable processes from scratch.

• Significant ownership and influence over the operational engine of a rapidly scaling early-stage startup.
• Work at the forefront of financial crime prevention using cutting-edge AI agent technology backed by top-tier VCs.
• Flexible work culture including four weeks of "work from anywhere" annually and bi-annual compensation reviews.