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Confidential company

Job listing

London, United KingdomNot Disclosed

Sales Associate at Sustainable Luxury Jewelry Brand

Join a pioneering sustainable luxury jewelry brand as a Sales Associate in the heart of London. This isn't just a retail role; you'll be leading bespoke bridal appointments, educating clients on ethical diamonds, and reporting directly to the founders to shape the brand's growth. If you are a proactive professional with a passion for high-end service and sustainable innovation, this is your chance to make a tangible impact at a fast-growing, well-funded startup.

Overview

Role overview

As the face of this innovative luxury brand, you will drive retail performance through high-touch customer service and expert diamond education. Leading bespoke bridal appointments and managing a robust CRM, you will build long-term relationships while providing strategic feedback directly to the founders to help shape the future of the store's operations.

Company

About the company

Sustainable Luxury Jewelry Brand

Responsibilities

What you will do

  • Lead personalized bridal and engagement ring appointments, providing expert diamond education and design guidance.
  • Own the CRM lifecycle by tracking customer interactions and executing proactive outreach to nurture client loyalty.
  • Manage daily store operations, including visual merchandising, stock control, and high-value POS transactions.

Candidate profile

Who this is a fit for

  • Proven track record in luxury retail or fine jewelry with a passion for exceptional customer service.
  • Exceptional communication skills with the ability to build trust and navigate complex, high-value sales.
  • Proactive and entrepreneurial mindset with an interest in operational optimization and data-driven reporting.

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What makes it remarkable

Why this role is remarkable

  • Direct access to founders, offering a unique opportunity to provide strategic insights that influence brand growth.
  • Join a mission-driven, well-funded brand at the forefront of sustainable and ethical luxury innovation.
  • Dynamic store environment where you lead high-stakes, bespoke bridal and engagement ring consultations for a discerning clientele.

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