VP of Customer Success at Murphy - VC-backed AI fintech

As the second Leadership Team hire in London, you will own the entire customer lifecycle for a platform trusted by giants like Revolut. Leading a specialized team of ten, you will bridge the gap between high-level sales promises and technical delivery, ensuring massive enterprises achieve rapid, measurable value through autonomous AI agents.

• Take end-to-end accountability for customer outcomes, from pre-sales deal shaping and proof-of-value to long-term account expansion and NRR.
• Lead and scale a high-performance team of Forward Deployed Engineers and Deployment Strategists to ensure predictable, high-quality enterprise implementations.
• Design and implement scalable systems and playbooks that reduce time-to-first-value and transform reactive firefighting into proactive, outcome-driven customer success.

• 6-15 years of experience with a background in engineering or top-tier consulting (McKinsey, BCG, Bain) and leadership roles in enterprise-selling scaleups.
• A "Palantir FDE" mindset—you thrive on technical delivery and execution integrity rather than traditional, relationship-only account management.
• Proven track record of building departments from scratch in high-stakes environments, with the ability to hire and develop high-density talent internationally.

• Join a rocketship that raised €12.8M from Northzone and Seedcamp, growing from founding to serving Europe's largest financial institutions in under a year.
• High-impact leadership opportunity to scale a 10-person delivery and success team to 20+ members across multiple international locations by year-end.
• Direct collaboration with serial-founder leadership in a culture that replaces legacy call centers with cutting-edge AI, tackling a $300B+ antiquated market.