Client Care Executive at Halcyon Doctors Limited

You will serve as the primary gateway for a high-end medical consultancy, managing new referrals from solicitors, families, and healthcare professionals. By assessing urgency and coordinating with expert clinicians, you ensure patients receive compassionate, rapid care. This role is vital for maintaining the high standards of a service that 90% of users highly recommend.

• Act as the first point of contact for all new enquiries, assessing the suitability and complexity of medical referrals and medico-legal instructions.
• Coordinate and schedule appointments between specialist consultants and clients, ensuring all clinical documentation and background information is gathered promptly.
• Manage operational KPIs including enquiry response times and conversion rates while maintaining accurate records within the secure CRM system.

• Proven experience in a client-facing, sales, or service role, ideally within healthcare, legal, or professional services sectors.
• Exceptional verbal and written communication skills with the ability to handle sensitive medical enquiries with empathy and professionalism.
• Highly organised with strong digital proficiency, capable of managing multiple case workflows and scheduling requirements in a fast-paced environment.

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• Join an established healthcare venture with a stellar reputation, boasting a 90% recommendation rate from service users and professional referrers.
• Make a tangible impact on the lives of vulnerable patients and their families by streamlining access to expert mental capacity and cognitive assessments.
• Enjoy a flexible remote-working model with generous leave (25 days + bank holidays) and clear pathways for career progression within clinical operations.