Customer Success Associate at Stitch Health

You will own the end-to-end implementation process for a patient engagement platform used in clinical research. By coordinating configurations and rollouts, you will ensure trial sites quickly see value, directly impacting the speed of life-saving medical breakthroughs. This role is perfect for a motivated professional ready to scale within a mission-driven startup.

• Manage customer onboarding projects end-to-end, serving as the primary point of contact for clinical trial sites during configuration and testing.
• Monitor implementation health and adoption metrics, taking initiative to resolve issues and triage technical support requests to internal teams.
• Develop and maintain comprehensive training materials and documentation to scale the customer success function as the company grows.

• Holds 1-2 years of experience in a client-facing role such as Customer Success or Implementation within a B2B SaaS or healthcare environment.
• Possesses a degree in a technical or scientific discipline, combined with the ability to manage complex stakeholder relationships under pressure.
• Thrives in early-stage startup environments, demonstrating strong organizational skills and the ability to navigate ambiguity without dropping balls.

• Work at a Seed-stage startup backed by Connect Ventures and prominent industry angels, tackling a critical bottleneck in the $50B+ clinical trials market.
• Gain high-impact ownership by reporting directly to the COO and shaping the customer success function from the ground up during an early growth phase.
• Join a high-caliber team with pedigree from leading high-growth scale-ups like Bloom & Wild and Zopa, operating at the intersection of life sciences and consumer tech.