Join a high-growth startup building the digital engine for the $1.3T electronics industry. As a Customer Success Manager, you will own the post-sale lifecycle for strategic accounts like SpaceX and Apple. You'll drive onboarding, adoption, and renewals while building the foundational playbooks and systems that will scale our CS operations globally.
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Redwood City, USA$120K - $170K + Equity
Featured roleRedwood City, USA$120K - $170K + Equity
Customer Success Manager at SnapMagic
SnapMagic is revolutionizing the $1.3T electronics industry, and we're looking for a Customer Success Manager to own our post-sale engine. Backed by industry titans like Jeff Dean and Tom Preston-Werner, you'll manage strategic accounts for world-class teams at SpaceX and Apple while building our CS playbooks from the ground up. If you're a startup-native CSM who thinks in outcomes and wants to join a high-growth, post-Series A team in Redwood City, this is your chance to make a foundational impact.
Overview
Why this role stands out
Company
Responsibilities
What you will do
- Lead the full post-sale customer journey, including high-touch onboarding, product adoption strategies, and managing strategic renewals and expansions.
- Design and implement the CS operating model from scratch, creating health scores, MBR/QBR frameworks, and automated success plans.
- Partner cross-functionally with Product and Engineering to translate customer feedback into roadmap priorities and unblock technical hurdles for enterprise clients.
Candidate profile
Who this is a fit for
- Possesses 3-5 years of B2B SaaS Customer Success experience, specifically within a seed-stage or Series A startup environment.
- Demonstrates a revenue-driven mindset with the ability to balance hands-on account management with strategic system building and process design.
- Exhibits strong technical curiosity and the ability to navigate complex engineering workflows to help users realize maximum value from the Copilot platform.
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What makes it remarkable
Why this role is remarkable
- Join a YC W15 company backed by tech legends Jeff Dean and Tom Preston-Werner, operating at a high bar with doubled revenue since its seed round.
- Work directly with elite engineering teams at companies like Anduril and Tesla, serving as their trusted partner in the discovery layer for electronic components.
- Enjoy a high-trust, low-ego hybrid environment in Redwood City with catered lunches and a clear path to leadership or founder-level operational roles.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
About Jack & Jill
Meet Jack
Jack gets to know what you are great at, what you want next, and makes sure Jill considers you for the right opportunities.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
Jack