You will own the end-to-end lifecycle for a portfolio of customers who are Customer Success professionals themselves. By leveraging machine learning and predictive analytics, you will move beyond reactive support to become a strategic partner, driving measurable value, managing complex renewals, and shaping the future of data-driven customer growth.
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Customer Success Manager at Hook
Are you a CS professional who wants to sell to other CS professionals? Ranked #33 on the Sifted 100, they are building a predictive layer that helps businesses turn data into revenue. You'll own strategic partnerships with some of the world's fastest-growing companies, driving renewals and shaping the future of Customer Success as a data-driven discipline. If you have 3-7 years of SaaS experience and a commercial mindset, this is your chance to lead at the intersection of machine learning and revenue strategy.
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This role is no longer actively hiring, but Jack can still help you discover similar open roles that fit.
Location
London, United Kingdom
Compensation
£70k-£80k + £30k OTE
Company
Hook
Role overview
SoftwareLondon, United Kingdom
Hook uses AI agents to help businesses manage customer success more efficiently. It analyzes customer touchpoints and provides instant insights to focus on high-value customers and maximize revenue.
What you will do
- Manage the full customer lifecycle including onboarding, strategic reviews, and commercial renewal negotiations to ensure long-term value realisation.
- Act as a technical expert on the platform, coaching revenue and operations teams on data integrations and predictive insights.
- Collaborate cross-functionally with internal Product and Engineering teams to translate customer feedback into platform enhancements and new features.
Who this is a fit for
- Brings 3-7 years of experience in Customer Success or Account Management within a B2B SaaS environment, ideally with a STEM background.
- Demonstrates a strong commercial instinct with a proven track record of hitting renewal and expansion targets in a fast-paced setting.
- Possesses the technical aptitude to master complex software and the communication skills to present insights to senior executive stakeholders.
Why this role is remarkable
- Work at the intersection of AI and Customer Success, using machine learning to solve the industry's biggest data-overload challenges.
- Join a high-growth Series A startup ranked #33 on the Sifted 100, backed by tier-one investors like Balderton Capital and Lightspeed.
- Engage with a unique customer base of CS leaders who deeply value your expertise, allowing for high-level strategic and technical collaboration.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Hook wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.