You will pioneer the adoption of agentic AI within enterprise HR teams, managing a high-value portfolio of 1,000+ employee accounts. As an early member of the CS team, you will drive the rollout of a cutting-edge AI layer, transforming how global organizations orchestrate workflows across HR, IT, and Finance.
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Customer Success Manager at Humaans
Join a $20M Series A startup backed by the founders of Slack, Figma, and Shopify to define the future of AI-driven HR infrastructure. As a Customer Success Manager, you'll be at the forefront of the AI revolution, helping enterprise customers like Quantexa deploy 'Athena'—a pioneering agentic AI workforce. If you have 2-4 years of experience, a product-first mindset, and want to shape how global companies operate, this London-based role offers the unique chance to build the AI-enabled CS playbook from the ground up with market-leading compensation and meaningful equity.
Overview
Role overview
Company
Humaans
Software
$20M Series A AI-powered HR infrastructure startup backed by founders of Slack, Figma, and Shopify
Responsibilities
What you will do
- Partner with enterprise leaders to drive deep adoption of AI agents, conducting high-level workshops to transform their operational workflows.
- Manage the full customer lifecycle for a strategic portfolio, including onboarding, renewals, and expansion opportunities to ensure long-term success.
- Act as a critical feedback loop between enterprise customers and the Product/Engineering teams to influence the roadmap of the AI infrastructure.
Candidate profile
Who this is a fit for
- 2-4 years of experience in Customer Success or Account Management, ideally within a high-growth startup or AI-centric environment.
- Product-focused and AI-curious, with a proven ability to explain complex technical concepts and implement AI tools to drive business value.
- Exceptional commercial acumen and communication skills necessary to navigate enterprise relationships and drive expansion within 1,000+ employee organizations.
What makes it remarkable
Why this role is remarkable
- Shape the future of work by deploying Athena, a first-of-its-kind agentic AI workforce, to global enterprise customers like Quantexa and Manychat.
- Join an elite team backed by Tier-1 investors including Y Combinator, Pathlight, and the CEOs of LinkedIn and Stripe.
- High-impact opportunity to define the AI-enabled CS playbook under leadership from former global CS heads at world-class SaaS companies.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 14 million jobs daily and introduces you directly to hiring managers.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.