Join the team reinventing customer support for regulated industries through sophisticated agentic AI. You will build world-class systems that handle complex interactions in financial services, moving beyond simple chatbots to autonomous agents. Working alongside former Monzo scaling experts, you'll deploy cutting-edge ML infrastructure to solve high-stakes problems for global enterprises.
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AI Engineer at Gradient Labs
Join the ex-Monzo leadership team at a high-growth London startup that is reinventing customer support for regulated industries. As an AI Engineer, you will design autonomous agents capable of handling complex financial interactions in real-time. This is a rare opportunity to join a world-class founding team at the ground floor, offering significant equity and the chance to build the next generation of fintech infrastructure in a hybrid London environment.
About this role
Role overview
About the company
Software
Gradient Labs is a London-based AI startup building a compliant customer operations platform powered by procedural AI agents that automate complex, high‑risk customer support workflows end to end, with an initial focus on regulated industries such as financial services. Its AI agent (Otto) learns company-specific products and processes to reliably and safely resolve a large share of inquiries while providing deep quality control, observability, and safety features (e.g., audit logs, role-based permissions, GDPR compliance, multi‑model support, auto‑QA). Founded in 2023 by Monzo alumni Dimitri Masin, Neal Lathia, and Danai Antoniou, the company has raised venture funding (including a 2025 Series A) and reports customer programs achieving higher CSAT than human agents and significant cost reductions.
What you'll do
What you will do
- Design and deploy autonomous AI agents capable of resolving complex customer support inquiries in real-time.
- Develop robust machine learning infrastructure to power agentic workflows across highly regulated environments.
- Collaborate with the Chief Scientist to implement industry-leading fraud detection and operational automation systems.
Who you are
Who this is a fit for
- Proven experience building and scaling machine learning systems or AI-driven products in a production environment.
- Strong engineering fundamentals with the ability to navigate the intersection of LLMs and traditional backend architecture.
- Entrepreneurial mindset comfortable with the pace of a fast-growing startup and a desire for significant equity ownership.
Why this role
Why this role is remarkable
- Work directly with a founding team that scaled Monzo from its 20th employee to a global banking leader.
- Build the first AI support agent specifically engineered for the rigorous demands of the financial services sector.
- Join a high-traction startup that hit $1M ARR in just four months and recently raised a $13M round.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.