Lead the Professional Services practice at Faculty, building a go-to-market strategy for major firms in law, accounting, and finance. You will move AI from experimental pilots to enterprise-wide reality, managing multidisciplinary teams of PhD-calibre engineers. This role balances high-level strategic advisory with the hands-on delivery of production-grade software in complex, regulated environments.
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Customer Director - Professional Services at Faculty
Faculty is seeking a Customer Director to spearhead its Professional Services practice, moving beyond AI pilots to deliver enterprise-wide transformation for global leaders in law, accounting, and finance. With a decade of technical depth and 350+ customers, Faculty offers a unique platform to build a practice from the ground up while leading PhD-level engineering teams. If you are a high-performing consultant or industry leader ready to move from strategy decks to production-grade AI delivery, this London-based mandate offers unparalleled ownership and the chance to define the future of knowledge work.
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Location
London, United Kingdom
Compensation
Not Disclosed
Company
Faculty
Role overview
London, United KingdomGrowth (VC-backed)
Founded in 2014, Faculty is one of Europe’s leading applied AI companies. Our suite of AI services and products spans everything organisations need to access frontier AI and get it into the hands of their frontline teams to support their most important work. Widely recognised as a leader in AI safety, we work closely with the world’s leading AI labs, such as OpenAI and Anthropic, to ensure their latest models are safe, human-led and explainable.
Our expertise spans working with Boards, leadership teams and governments to develop a robust AI strategy, designing, building and implementing high-performing AI solutions, and equipping organisations with the knowledge and skills they need to thrive in the AI era. Our PhD-heavy team of deep AI experts has delivered hundreds of real-world AI projects to improve critical public services and drive sustained economic returns across every sector of the economy. Headquartered in London, Faculty remains founder-led and has since raised over £40m from investors including The Apax Digital Fund, LocalGlobe and GMG Ventures.
Backed by Apax Digital Fund, LocalGlobe, GMG Ventures, GMG Ventures LP, Jaan Tallinn, Mercuri.
What you will do
- Shape and execute the go-to-market strategy for the Professional Services sector, identifying key opportunities and building long-term, trusted relationships with C-suite stakeholders.
- Lead complex, production-grade AI transformation programs, guiding cross-functional teams from initial strategic concepts through to the successful deployment of agentic AI solutions.
- Elevate Faculty’s industry profile through thought leadership and media engagement, articulating how AI can automate complex knowledge work and drive sustained commercial advantage.
Who this is a fit for
- Proven track record of leading large-scale technology transformations or organizational change within professional services, BPO organizations, or as a senior consultant at a top-tier firm.
- Deep domain expertise in at least one professional services vertical, with a particular interest in those who have delivered AI-driven transformations in Finance, CFO, or Treasury functions.
- Commercially driven leadership mindset with the ability to own revenue responsibility while maintaining a hands-on approach to unblocking teams and ensuring technical excellence.
Why this role is remarkable
- Take true ownership of building a new practice within an established AI leader, defining the strategy and growth path rather than inheriting an existing book of business.
- Collaborate with world-class technical talent, including PhD-calibre data scientists and engineers, to deliver high-impact, responsible AI that solves real-world operational challenges.
- Join a company with a decade-long track record and 350+ global customers, uniquely positioned to dominate the professional services market as it undergoes profound AI-driven reinvention.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Faculty wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.