As a Customer Engineer at Tavus, you will bridge the gap between users and engineering for a platform serving over 100,000 developers. You will spend your time debugging customer integrations and building SDKs, prototypes, and platform enhancements. Your mission is to ensure a seamless, magical experience for creators using cutting-edge AI.
Customer Engineer at Tavus
This unique role splits time between hands-on developer support and core product engineering, building the SDKs and prototypes that power experiences for over 100,000 developers. If you have deep technical curiosity across the stack and a founder’s bias toward action, you’ll have the chance to directly influence the product direction of a company serving everyone from startups to the Fortune 10. Join a high-impact team of 40 and help build AI that truly sees and hears.
Want to apply for this role?
Jack finds you jobs at companies like Tavus. Talk to Jack to get considered for roles that fit what you're great at.
Location
San Francisco, United States
Compensation
Not Disclosed
Company
Tavus
Role overview
Tavus is a Series B AI company backed by Sequoia, Y Combinator, and Scale Venture Partners building real-time conversational video AI humans.
What you will do
- Support developers by debugging complex integrations and building high-impact proof-of-concepts that demonstrate the power of Tavus’s AI platform.
- Develop and maintain critical developer tools, including SDKs, sample applications, and platform enhancements that simplify the integration process.
- Analyze customer feedback to identify product patterns, collaborating with engineering teams to turn user needs into robust platform features.
Who this is a fit for
- Strong software engineering fundamentals with the ability to navigate complex codebases across ML, infrastructure, and networking layers.
- Proven experience or a strong desire to work directly with end-users and developers to solve technical challenges in real-time.
- A product-oriented mindset and a founder’s bias toward action, capable of spotting trends in customer requests and driving them to completion.
Why this role is remarkable
- Join a high-growth Series B company backed by top-tier investors like Sequoia and Scale Venture Partners at a pivotal 40-person stage.
- Shape the future of human-computer interaction by working on world-leading conversational video AI that powers applications for Fortune 10 companies.
- Influence product direction directly by acting as the critical link between real-world developer challenges and core engineering improvements.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Tavus wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.