Role overview

Join a high-trust engineering team to own the full product lifecycle from ideation to delivery. You will work closely with customers to identify meaningful problems, ship daily using a Go and TypeScript stack, and build tools that improve reliability for tens of thousands of responders at world-class technology companies.

Incident

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Software

incident.io is an all-in-one incident management platform that unifies on-call scheduling, real-time incident response, AI-powered SRE tools, and integrated status pages. It enables teams to create, manage, and resolve incidents directly in Slack or Microsoft Teams, automating workflows, providing context, and helping organizations communicate effectively during outages to reduce downtime and improve reliability.[1][2][4]

What you will do

Engage with existing and future customers to gather feedback, identifying the most impactful problems to solve while making pragmatic trade-offs to ensure high-speed delivery.
Take complete ownership of features from initial design and planning through to implementation, testing, and shipping to a production environment used by global enterprises.
Collaborate with a high-performing team of engineers to iterate at speed, balancing technical resilience with the need to ship magic moments for users.

Who this is a fit for

Demonstrates a strong track record of building production-ready applications in Go, TypeScript, React, or Python, ideally with experience at high-growth startups or founding teams.
Possesses a customer-focused, product-minded approach, prioritizing outcomes and impact over output, and thrives in early ideation stages where ambiguity is common.
Maintains a high bar for craft, from writing clean code and thorough documentation to making sound technical decisions that pragmatically manage technical debt.

Why this role is remarkable

True end-to-end ownership where you won't be handed specs; instead, you'll engage directly with customers to shape the roadmap and solve real-world problems.
Join a rapidly scaling Series B company that has raised $100M from premier investors like Index Ventures, Insight Partners, and Point Nine to dominate the reliability market.
Work in a high-velocity culture founded by ex-Monzo leaders, featuring daily deployments, weekly changelogs, and a team that genuinely uses the tools they build.

How Jack & Jill work together

I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Product Engineer at Incident