As a Product Implementation Associate, you will bridge the gap between sales and engineering to deliver customized software solutions. You will own the entire customer lifecycle from pre-sales solution design and data migration to long-term relationship management, ensuring rapid time-to-value for clients in complex, regulated industries like chemicals and manufacturing.
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Product Implementation Associate at Worldover
Join a high-growth London-based SaaS startup disrupting the regulatory compliance space as a Product Implementation Associate. This is a rare opportunity to be an early hire where you bridge the gap between Sales and Engineering, owning the end-to-end customer journey from technical configuration to long-term relationship management. If you have 3+ years of experience in Customer Success or Solutions and thrive in fast-evolving environments, this role offers the chance to define how global enterprises interact with a platform managing complex supply chain data. Help scale a business that is transforming operations for regulated industries like chemicals and life sciences.
About this role
Role overview
About the company
Worldover
Software
Worldover is a software platform that uses AI and automation to simplify global regulatory compliance and streamline product launches for physical products, starting with cosmetics and expanding to chemicals, food, supplements, and more. It automates compliance workflows, ingredient screening, claims validation, documentation generation, and provides a collaborative system for brands, manufacturers, suppliers, and distributors across sales, quality, R&D, regulatory, manufacturing, procurement, and project management.
What you'll do
What you will do
- Collaborate with the sales team to attend discovery calls and configure initial platform solutions that align with specific customer use cases.
- Lead end-to-end customer onboarding, including data preparation, migration activities, and coordinating cross-functional technical teams for timely go-lives.
- Manage ongoing customer success by monitoring platform engagement, delivering training sessions, and identifying opportunities for revenue expansion and upsell.
Who you are
Who this is a fit for
- 3+ years of experience in customer success, implementation, or solutions engineering within a high-growth software or technology environment.
- Proven ability to manage complex data migrations and software configurations while maintaining clear, structured communication with external stakeholders.
- Previous exposure to regulated industries such as consumer goods, life sciences, or manufacturing, with a strong grasp of workflow-driven platforms.
Why this role
Why this role is remarkable
- Impactful early-hire position in a high-growth environment where you define the customer interaction model for a platform disrupting global trade compliance.
- High-visibility role working directly with founders and senior leaders across Sales, Product, and Engineering to shape product strategy and delivery workflows.
- Unique hybrid of technical configuration and commercial relationship ownership, offering a path to becoming a strategic leader in a scaling SaaS business.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.