As an Operations Generalist, you will be the backbone of a high-growth fintech team, managing both customer support and internal workflows. You will build support functions from scratch, handle incident responses for financial transactions, and optimize internal tools. This is a "whatever it takes" role designed for a versatile problem-solver.
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Operations Generalist at decentralized finance startup
Are you a versatile problem-solver ready to build the operational foundation of a high-growth fintech? This decentralized finance startup is looking for an Operations Generalist to bridge the gap between customer excellence and internal efficiency. You'll lead support functions from scratch and work alongside industry pioneers to redefine financial freedom. If you thrive in fast-paced, remote-first environments and love tackling diverse challenges every day, this is your chance to make a massive impact on the future of money.
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Location
Remote
Compensation
Not Disclosed
Company
Confidential company
Role overview
About the company
decentralized finance startup
What you will do
- Establish and lead the customer support function including tool selection, automation, and team hiring.
- Serve as first responder for incident management, coordinating with banking partners and engineering for rapid recovery.
- Manage company-wide operations including vendor contracts, finance workflows, and internal documentation platforms.
Who this is a fit for
- 3+ years of experience in fast-paced environments like fintech, crypto, or scaling operations.
- A true generalist comfortable with process creation, partner management, and team leadership.
- Self-motivated individual capable of operating at high speed in ambiguous, remote-first environments.
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Why this role is remarkable
- Work at the forefront of financial innovation alongside experts who built world-class blockchain products.
- Join a well-funded startup backed by top-tier VCs focused on global financial freedom.
- High-impact founding team role with the autonomy to shape company culture and remote rituals.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.