As the first Strategy & Operations hire reporting to the COO’s office, you will own and transform the Quality Assurance function from the ground up. You’ll redesign manual processes into AI-driven workflows using LLMs, lead a team of 20, and leverage SQL-heavy analytics to ensure high-quality automation across a rapidly scaling global platform.
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Department Owner at Lendable
Lendable is hiring its first-ever Strategy & Operations lead to transform their Quality Assurance function into an AI-powered engine. This isn't a maintenance role; you'll be redesigning the department from the ground up, managing a team of 20, and working directly with the COO to implement LLMs and automation across a £3.5bn fintech unicorn. If you have 5-8+ years of experience in top-tier consulting or high-growth ops and love digging into data with SQL, this is your chance to build a legacy at one of Europe's most successful, profitable startups. Includes best-in-class compensation and equity in a business backed by Goldman Sachs.
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Location
London, United Kingdom
Compensation
Not Disclosed + Equity
Company
Lendable
Role overview
Finance500-1000 employeesLondon, United KingdomGrowth (VC-backed)
Lendable is a leading London-based fintech on a mission to help people access credit and save money using cutting-edge technology.
Founded in 2014, we use AI and data science to make loans simple, fast, and fair - offering instant decisions and transparent terms.
With a focus on simplicity, responsibility, and innovation, we help thousands of UK customers get affordable credit, supported by a dedicated and diverse team.
Backed by Ontario Teachers’ Pension Plan (Teachers’ Innovation Platform), Balderton Capital, FMO, Waterfall Asset Management, Goldman Sachs Growth.
What you will do
- Redesign the Quality Assurance department from first-principles, transitioning manual oversight into sophisticated, automated, and data-driven monitoring systems.
- Manage and develop a high-performing team of 20, leading them through operational changes and fostering a culture of technical excellence.
- Partner cross-functionally with Product, Engineering, and Data Science to build and implement new automated workflows that enhance customer outcomes.
Who this is a fit for
- 5-8+ years of experience in management consulting (MBB) or a high-growth operational role like Chief of Staff or Founder’s Associate.
- Highly analytical with strong hands-on SQL skills and the ability to pull and interpret complex datasets to drive strategic decision-making.
- Proven track record of managing people and leading complex, cross-functional projects in a fast-paced, regulated environment.
Why this role is remarkable
- Rare opportunity to be the founding member of the Strategy & Operations team within a highly profitable unicorn valued at £3.5bn.
- High-impact ownership where you will fundamentally redefine how operations work by implementing cutting-edge AI and LLM automation technologies.
- Exceptional career trajectory with direct exposure to the COO, CRO, and MDs, plus the chance to lead additional strategic projects across the business.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Lendable wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.