As the Founding Onboarding Manager for the US, you will be the primary architect of the customer journey for a rapidly expanding market. You will lead end-to-end implementation, ensuring new members derive immediate value while building scalable processes from the ground up to support explosive growth across North America.
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Learn about Jack
Founding Onboarding Manager at high-growth consumer platform
Are you ready to build the US onboarding engine for a high-growth consumer platform? As the founding hire for this region, you will define the customer journey and drive immediate impact in a well-funded startup backed by top-tier VCs. Based in New York, this hybrid role offers the unique chance to architect scalable processes from the ground up and eventually lead a team. If you are a customer success expert with an entrepreneurial spirit and a passion for creating world-class user experiences, this is the career-defining opportunity you have been looking for.
About this role
Role overview
About the company
About the company
Fast-growing high-growth consumer platform
What you'll do
What you will do
- Design and execute a seamless onboarding experience that converts new sign-ups into highly engaged, long-term members.
- Establish key performance indicators and feedback loops to continuously optimize the customer journey and reduce time-to-value.
- Collaborate closely with product and sales teams to align user expectations with platform delivery and future feature development.
Who you are
Who this is a fit for
- Proven experience in customer success or onboarding within a fast-paced SaaS or high-touch consumer tech environment.
- Exceptional communication and project management skills with a track record of handling complex implementations for diverse stakeholders.
- Entrepreneurial mindset with the ability to thrive in ambiguity and a desire to build processes from scratch in a hybrid setting.
Why this role
Why this role is remarkable
- Opportunity to be the first dedicated onboarding hire in the US market, offering significant influence over strategy and operations.
- Join a well-funded startup backed by top-tier VCs that is currently disrupting a traditional consumer industry with innovative technology.
- High-impact leadership potential with a clear path to building and managing a dedicated regional onboarding team as the company scales.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.