Head of Retail at Cubitts

Lead a growing portfolio of 18 UK stores and a dedicated retail operations team. You will drive a customer-centric culture that rejects traditional sales tactics in favor of genuine craft and service. Reporting to the MD, you’ll own the P&L and ensure every physical touchpoint delivers a world-class brand experience.

• Manage the full P&L for the 18-store estate, overseeing labor models, capex, and opex to drive significant commercial contribution.
• Hire, coach, and develop a high-performing team of Store Managers and the retail support office to maintain a 90+ NPS score.
• Act as the primary bridge between physical stores and London HQ, translating brand values into daily operational excellence and visual merchandising standards.

• Proven multi-site leadership experience managing 15+ premium retail locations with a hands-on approach to coaching and store presence.
• Strong commercial acumen with expertise in sales forecasting, ROI analysis for new store openings, and managing complex retail budgets.
• Deep alignment with design-led brands and a track record of building customer-first cultures within the premium or independent retail sectors.

• Lead the retail strategy for a profitable, independent brand that is actively disrupting the stagnant £3bn optical industry through superior design and craft.
• True leadership autonomy with a seat at the table during weekly board meetings to influence channel growth and company-wide financial planning.
• Exceptional culture centered on the "For All" value: zero ego, no politics, and a strict no-upselling policy that prioritizes long-term customer relationships.