Join Swoop-adventures.com, a global B Corp adventure travel company, as a Business Operations Analyst. You'll be central to transforming data into actionable insights, streamlining processes, and enhancing operational efficiency across Sales, Customer Experience, Tech, Marketing, and Finance. This role offers significant influence in a dynamic, scaling environment, helping shape how we operate and grow.
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Business Operations Analyst at Swoop-adventures
Ready to shape the future of a global adventure travel B Corp? Swoop-adventures.com is seeking a Business Operations Analyst to transform data into insights, streamline processes, and drive efficiency across all departments. This is your chance to make a significant impact in a dynamic, scaling environment, helping over 15,000 people experience the trip of a lifetime while contributing to a company committed to people and planet.
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Location
Bristol, United Kingdom (Hybrid / Remote
Compensation
£36k-£38k GBP base per annum + monthly bonus (£2k GBP per annum)
Company
Swoop Adventures
Role overview
Leisure, Travel & Tourism
Swoop Adventures is a travel agency specializing in tailored expeditions to remote destinations such as Patagonia, Antarctica, and the Arctic. Based in Bristol, United Kingdom, the company has an exclusive focus on Patagonia and the polar regions, offering unique travel experiences including adventure cruises, trekking, kayaking, horseback riding, and fly fishing. With deep regional expertise and a commitment to sustainable travel, Swoop Adventures provides personalized itineraries, helping around 3,000 customers per year realize trips to some of the world's most awe-inspiring places. Founded in 2010, the company prioritizes responsible travel practices, aiming to minimize environmental impact and maximize positive contributions to the visited regions.
What you will do
- Analyze operational and commercial data to identify trends, risks, and opportunities, building dashboards and reports for decision-making.
- Map and review business processes, highlighting bottlenecks and inefficiencies, and recommending improvements that balance performance with customer experience.
- Support strategic and operational projects, tracking progress, coordinating between teams, and assisting with implementation and user training.
Who this is a fit for
- Proven track record in analytical or operational roles with increasing responsibility, bringing a strong problem-solving mindset grounded in data.
- Tech-savvy with excellent Google Sheets capabilities, experience with CRM solutions (ideally HubSpot), and integrating off-the-shelf functionality.
- Demonstrated ability to create standard operating procedures and improve operational systems in fast-paced, scaling organizations.
Why this role is remarkable
- Influence how a scaling B Corp operates, transforming data into insights and streamlining processes across a global adventure travel company.
- Work closely with the Head of Operations and partner with diverse teams including Sales, Customer Experience, Tech, Marketing, and Finance.
- Drive significant impact on commercial performance and customer experience, contributing to a company committed to people and planet as a B Corp.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Swoop Adventures wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.