Swoop-adventures.com is seeking a Business Operations Analyst to thrive in a dynamic, scaling environment. You will be central to transforming data into actionable insights, streamlining processes, and enhancing team effectiveness across Sales, Customer Experience, Tech, Marketing, and Finance. This role offers significant exposure and the chance to directly influence operational strategy and growth.
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Business Operations Analyst at Swoop-adventures
Are you a data-driven operations expert ready to make a real impact within a purpose-driven company? Swoop-adventures.com, a global B Corp in adventure travel, is seeking a Business Operations Analyst to transform data into insights and streamline processes across our rapidly scaling organization. This is your chance to shape how a passionate team helps thousands experience life-changing trips to the world's most incredible destinations, all while contributing to a company committed to people and the planet.
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Location
Remote
Compensation
£36k-£38k
Company
Swoop Adventures
Role overview
Leisure, Travel & Tourism
Swoop Adventures is a travel agency specializing in tailored expeditions to remote destinations such as Patagonia, Antarctica, and the Arctic. Based in Bristol, United Kingdom, the company has an exclusive focus on Patagonia and the polar regions, offering unique travel experiences including adventure cruises, trekking, kayaking, horseback riding, and fly fishing. With deep regional expertise and a commitment to sustainable travel, Swoop Adventures provides personalized itineraries, helping around 3,000 customers per year realize trips to some of the world's most awe-inspiring places. Founded in 2010, the company prioritizes responsible travel practices, aiming to minimize environmental impact and maximize positive contributions to the visited regions.
What you will do
- Analyse operational and commercial data to identify trends, risks, and opportunities, building dashboards and translating complex data into actionable insights.
- Map and review business processes, highlighting bottlenecks, recommending improvements, and supporting the implementation of new systems and workflows.
- Work alongside the Head of Operations on strategic projects, tracking progress, coordinating teams, and creating detailed documentation for processes and systems.
Who this is a fit for
- Proven track record in analytical or operational roles (Business Analyst, Operations Specialist) with increasing responsibility and a strong problem-solving mindset.
- Tech-savvy with excellent Google Sheets capabilities, experience with CRM solutions (ideally HubSpot), and integrating off-the-shelf functionality into legacy systems.
- Demonstrated ability to create standard operating procedures, document processes effectively, and navigate/improve operational systems in fast-paced, scaling organizations.
Why this role is remarkable
- Influence how a scaling organisation operates, sitting at the heart of Swoop and partnering with Sales, CX, Tech, Marketing, and Finance.
- Join a global B Corp community of over 100 adventure travel enthusiasts, helping 15,000+ people experience trips to Antarctica, Patagonia, and the Arctic since 2010.
- Drive significant impact by transforming data into insights, streamlining critical business processes, and supporting strategic operational projects.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Swoop Adventures wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.