You will act as the primary voice for a scaling platform, supporting global professionals as they manage and grow their businesses. By handling real-time inquiries and troubleshooting technical hurdles, you will directly influence user satisfaction. Your insights will bridge the gap between user feedback and product development to drive continuous platform improvement.
This job is no longer actively hiring. Talk to Jack to find live roles.
Care Specialist at VC-backed health and wellness SaaS
Are you a proactive communicator looking to join a fast-growing scale-up in the health and wellness space? This Soho-based role offers the chance to be the face of a platform used by professionals globally, providing high-impact support and shaping the future of the product. With unlimited holiday and a hybrid work model, it's a perfect opportunity for someone ready to grow their career in CX operations.
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This role is no longer actively hiring, but Jack can still help you discover similar open roles that fit.
Location
London, United Kingdom
Compensation
Not Disclosed
Company
Confidential company
Role overview
About the company
VC-backed health and wellness SaaS
What you will do
- Manage high-volume inquiries via live chat and email to resolve complex user issues.
- Proactively identify platform usage patterns to provide strategic insights to the product team.
- Help create scalable support resources including help center content and automated workflows.
Who this is a fit for
- Proven experience in a customer-facing role such as SaaS support, hospitality, or retail.
- Exceptional written communication skills with a human, empathetic, and non-robotic tone.
- A proactive mindset with the ability to prioritize tasks in a fast-paced environment.
Why this role is remarkable
- Join a well-funded scale-up at a pivotal growth stage with significant market traction.
- Work in a vibrant Soho-based office with a hybrid schedule and a high-trust culture.
- Benefit from unique perks including unlimited holiday and a clear path toward CX leadership.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.