As the first dedicated Crew Experience Lead, you will design the internal operating system for a high-growth startup scaling from 35 to 100+ people. You’ll own the end-to-end employee lifecycle, from high-context onboarding to office culture and internal communications, ensuring every ritual and space reflects the company’s high-performance standards.
Crew Experience Lead (Founding IC) at Anima
Join one of the UK’s most impactful healthtech startups as their first dedicated Crew Experience Lead. Already serving over 5 million patients across 1,100+ NHS clinics, this team is scaling fast. You will be the architect of their culture, designing everything from high-context onboarding to the rituals that keep a world-class team connected. If you are a zero-to-one operator who treats employee experience like a product, this is your chance to shape the operating system of a company saving lives every day from their Farringdon headquarters.
Overview
Role overview
Company
Anima
Mission-driven healthtech startup serving over 1,100 NHS clinics and 10% of the UK population
Responsibilities
What you will do
- Design and execute a world-class onboarding system that transforms offer acceptance into immediate, high-context contribution.
- Curate the office environment and company rituals, including "Folkmoot" all-hands, offsites, and demo days, to drive mission alignment.
- Build internal communication infrastructure and feedback loops that treat the employee experience with the same rigor as a product.
Candidate profile
Who this is a fit for
- Proven experience building or scaling culture in high-growth startups, mission-driven companies, or premium community ecosystems.
- A versatile "operator-host" mindset capable of both high-level strategy and hands-on execution of events and communications.
- Exceptional academic background and a track record of thriving in high-intensity environments where standards and taste levels are paramount.
What makes it remarkable
Why this role is remarkable
- Founding IC status with the autonomy to build the crew experience function from zero-to-one at a critical scaling point.
- Massive real-world impact at a company that has already processed millions of patient cases and is actively saving lives.
- Direct collaboration with founders to shape the culture and rituals of a high-talent environment in a premium Farringdon space.
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