As the first US-based post-sales hire, you will own the end-to-end deployment and success of a universal data layer for AI across a portfolio of enterprise customers. You will partner with ML engineers and data scientists at world-class companies to drive product adoption, ensure long-term value, and scale the company's US operations.
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Deployment Strategist at Encord
Join the universal data layer for AI as their first US-based Deployment Strategist. Working out of a North Beach loft in San Francisco, you’ll lead technical deployments for enterprise leaders in robotics and AV, enjoying a culture of ownership and international travel. If you have a background in technical customer success or solutions engineering and want to be at the frontier of AI infrastructure, this is your opportunity.
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Location
San Francisco, United States
Compensation
Not Disclosed
Company
Encord
Role overview
Software Development51-200 employeesLondon, United KingdomSeries B (VC-backed)
Encord is the data infrastructure behind 300+ of the world's leading AI teams, from physical AI pioneers to Fortune 500 enterprises. We help teams curate, annotate, and align multimodal data across the full AI lifecycle, from first training run to production. Trusted by Toyota, Skydio, AXA, UiPath, and more. $110M raised. Headquartered in San Francisco and London.
Backed by Next47, Y Combinator, CRV, Crane Venture Partners.
What you will do
- Lead technical deployments for high-profile AI/ML teams, guiding them from initial onboarding through full-scale production adoption.
- Partner with Sales to identify expansion signals and drive commercial renewals by proving measurable ROI to executive stakeholders.
- Act as a strategic conduit between customers and the Product/Engineering teams to influence the product roadmap based on real-world usage.
Who this is a fit for
- 2–8 years of experience in a customer-facing technical role such as Customer Success, Solutions Engineering, or Technical Account Management.
- Proven track record of managing complex software deployments for enterprise-grade B2B SaaS products, ideally within the AI or data infrastructure ecosystem.
- Entrepreneurial mindset with the ability to thrive in an ambiguous, fast-paced environment and build processes from the ground up.
Why this role is remarkable
- Founding member of the US post-sales team with high autonomy to shape the company's North American scaling strategy and operating playbooks.
- Join a market leader valued at ~$550M that is trusted by giants like Toyota and AXA, working at the frontier of physical AI and robotics.
- Highly visible role reporting directly to the Chief of Staff, offering a clear growth path and frequent international travel to London and Europe.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Encord wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.