As the founding Head of Care Delivery, you will serve as the lead navigator for seniors and families while building the operational foundation for the care delivery function. You will transition from individual execution to scaling a team, defining protocols, and establishing the system of record for aging care management.
Founding Head of Care Delivery at well-funded health-tech startup
Are you a healthcare navigator or clinical leader ready to build the future of aging care? We’re looking for a founding Head of Care Delivery to join a well-funded, NYC-based health-tech startup. You’ll start as the first navigator for seniors and families, then build the entire navigation function from the ground up—defining protocols, hiring the team, and scaling the system of record for eldercare. This is a rare chance to combine high-impact advocacy with strategic leadership at a pre-launch company with a multi-year runway.
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Location
New York, United States
Compensation
$110k-$130k + Equity
Company
Confidential company
Role overview
About the company
Well-funded health-tech startup
What you will do
- Directly manage the first cohort of patients, coordinating complex care needs and closing care gaps for seniors and families.
- Build the navigation operating system, including protocols, escalation rules, quality assurance standards, and the care delivery playbook.
- Hire, train, and lead the future navigation team while owning core metrics like enrollment and patient NPS.
Who this is a fit for
- Proven experience navigating complex healthcare or eldercare systems, preferably with a clinical or social work background (RN, LCSW, SW).
- Entrepreneurial mindset with a track record of building programs or processes from scratch in high-stakes, ambiguous environments.
- Exceptional empathy and advocacy skills combined with the operational discipline to build scalable systems.
Why this role is remarkable
- Opportunity to shape a generational care model from day one as the very first hire in this critical function.
- Join a well-funded, pre-launch startup led by experienced health-tech founders with a multi-year runway and Medicare coverage.
- High-impact work combining AI and human advocacy to solve one of the most fragmented challenges in modern healthcare.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.