As a Founding Operations Associate, you will build the systems necessary to scale SimCare AI following its explosive initial growth. You will bridge the gap between sales and success, owning customer onboarding and internal infrastructure. This is a high-impact role for an obsessive executor ready to shape operations at a fast-moving, revenue-generating startup.
Founding Operations Associate at SimCare AI
SimCare AI is revolutionizing behavioral health training with AI simulations, and they have already proven the model with seven-figure revenue and 100+ universities live in their first year. Now, they need a Founding Operations Associate in NYC to build the infrastructure that powers their next phase of growth. Working directly with the CEO, you will own customer onboarding, automate manual processes, and ensure flawless execution across the company. If you have 0-2 years of experience and an obsessive drive for follow-through, this is your chance to join a high-traction YC startup at the ground floor and shape how they scale.
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Location
New York, United States
Compensation
$80k-$100k + Equity
Company
SimCare AI
Role overview
SimCare helps behavioral health programs train, assess, and support students through realistic AI patient simulations, structured skill feedback, and clearer visibility into clinical readiness. For universities and provider orgs, it creates a more consistent way to track competency, manage supervision workflows, and help clinicians train at scale.
We’re a YC-backed company with 100+ universities live and double that in active pipeline. We crossed seven figures in revenue in our first year of sales. We’ve done the hardest thing in edtech: proven distribution. Universities are coming to us. Now we need to build the operational infrastructure to meet that demand, and once that foundation is in place, return to outbound and scale exponentially.
What you will do
- Own the end-to-end customer onboarding journey for university programs, managing logistics, setup, and communication to ensure successful implementation and account health.
- Design and implement scalable internal infrastructure, from CRM hygiene and pipeline accuracy to automated workflows using tools like Zapier, Notion, and Linear.
- Serve as the primary internal point of contact for customer follow-through, tracking all commitments to ensure no detail slips through the cracks during rapid growth.
Who this is a fit for
- 0–2 years of experience in operations, customer success, or sales support, ideally within a fast-paced or high-growth startup environment.
- Exceptional organizational skills and obsessive attention to detail, with a proven ability to catch what others miss and prioritize ruthlessly under ambiguity.
- Strong proficiency with modern productivity stacks and AI tools like ChatGPT or Claude to automate manual processes and communicate clearly across channels.
Why this role is remarkable
- Join a YC-backed founding team that achieved seven-figure revenue in its first year with over 100 universities already live and a massive active pipeline.
- Work directly with the CEO and founding team in-person in NYC, gaining unparalleled mentorship and a seat at the table where key decisions are made.
- Transition from proven distribution to massive scale, building the operational blueprint for a company revolutionizing behavioral health training through AI simulation.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
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What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and SimCare AI wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.