Join a high-growth, FCA-regulated brokerage at the intersection of bespoke medical insurance and preventative healthcare. Working directly with the Managing Director, you will own the end-to-end client pipeline, ensuring seamless service delivery for high-net-worth clients. This is a central, high-impact role in a firm with over 40 years of expertise.
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Operations Manager at Health Well Solutions
Health Well Solutions is looking for an Operations Manager to join their specialist medical insurance brokerage in Central London. This isn't just an admin role; you'll be working directly with the Managing Director to own the client pipeline and scale a business that integrates bespoke insurance with preventative health screenings. If you have 3+ years of experience in PMI or regulated financial services and thrive in a high-impact, fast-paced environment, this is your chance to play a central role in a firm with over 40 years of combined expertise.
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Location
London, United Kingdom
Compensation
£35k-£45k
Company
Health Well Solutions
Role overview
Healthcare
Health Well Solutions is a boutique insurance brokerage based in London, specializing in high-end private medical insurance and tailor-made wellness protection services for UK and international markets. They partner with insurers to design bespoke, borderless, portable, and lifetime-lasting health insurance plans that include comprehensive health screening, prevention, and wellbeing support for individuals, families, and businesses, emphasizing affordability, cost containment, and long-term health outcomes.
What you will do
- Manage the full client pipeline from initial enquiry to policy placement, coordinating directly with insurers and senior advisers.
- Maintain operational control by tracking workflows, improving CRM data quality, and identifying bottlenecks before they impact client service.
- Ensure rigorous compliance in an FCA-regulated environment by managing sensitive data and maintaining audit-ready documentation and internal logs.
Who this is a fit for
- 3+ years of operational experience within UK Private Medical Insurance (PMI), financial services, or a regulated health-tech environment.
- Exceptional organizational discipline with the ability to manage complex, multi-stakeholder pipelines without needing close supervision.
- Professional communication skills and technical proficiency in CRM systems and Excel to maintain high standards for a sophisticated client base.
Why this role is remarkable
- Direct access to senior leadership and the Managing Director, providing a unique vantage point to influence the business as it scales.
- Unique market position through an exclusive partnership with Health Span, combining traditional brokerage with advanced preventative health screenings.
- High-visibility impact where you move beyond simple administration to owning the operational heartbeat of a specialist, growing firm.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Health Well Solutions wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.