Join a fast-growing fintech startup as a Product Operations Generalist, blending product management, operations, and customer delivery. You will start by providing high-touch financial concierge services directly to customers before building the systems, tools, and AI-driven playbooks to scale the experience. This is a high-agency role for ambitious problem solvers.
Product Operations Generalist at fast-growing fintech startup
Join a rocketship fintech startup that grew from $3M to $10M ARR in just ten weeks. As a Product Operations Generalist, you'll be at the heart of a done-for-you financial concierge service, directly helping customers save thousands while building the AI-driven systems to scale the product. If you're a high-agency problem solver who loves ambiguity and wants to gain years of experience in months, this is your chance to build something truly transformative.
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Location
London, United Kingdom
Compensation
£40k-£60k + Equity
Company
Confidential company
Role overview
About the company
Fast-growing fintech startup
What you will do
- Act as a financial concierge, delivering personalized solutions to help customers optimize their personal finances and savings.
- Design and implement the systems, playbooks, and internal tools required to scale service capacity by 4x.
- Leverage advanced AI tools like Claude and GPT to automate manual workflows and improve operational efficiency.
Who this is a fit for
- High-agency problem solver who thrives in ambiguous, fast-paced startup environments and takes ownership end-to-end.
- Exceptional communicator with deep customer empathy and the ability to build trust quickly with clients.
- Tech-savvy generalist comfortable with AI-assisted development and building first-principles solutions to complex, messy problems.
Why this role is remarkable
- Join a high-growth environment that recently scaled from $3M to $10M ARR in just ten weeks.
- Backed by highly successful fintech angels and veteran founders from top-tier global technology companies.
- Massive learning potential with the opportunity to shape a transformative financial service from the ground up.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.