Join Doctours as The Last Patient Coordinator to redefine how healthcare scaling works. Instead of linear headcount growth, you will utilize AI coding tools to automate patient support workflows. You'll handle complex human cases, identify system failures, and write code to ensure the AI learns, ultimately aiming to eliminate repetitive manual coordination tasks forever.
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The Last Patient Coordinator at Doctours
Doctours is seeking 'The Last Patient Coordinator' in San Francisco to help dismantle the $100B American medical debt crisis. This isn't a traditional support role; it's a mission to automate coordination using AI. You’ll handle complex patient needs, identify where systems fail, and write code to fix them permanently. If you are a systems thinker who is allergic to repetitive work and wants to help millions access affordable healthcare globally, this unique role offers the chance to scale a startup with technology rather than headcount.
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Location
San Francisco, United States
Compensation
Not Disclosed
Company
Doctours
Role overview
Doctours (doctours.com) is a medical tourism marketplace. The platform allows users to compare, book, and pay for medical procedures at clinics around the world. It aggregates verified clinics, providing information such as pricing, services offered, and patient reviews to help individuals find suitable providers for overseas hair restoration treatment. Doctours facilitates the end-to-end process of researching options and arranging treatment with international clinics, positioning itself as the specialized medical tourism service.
What you will do
- Intervene in complex patient conversations where AI systems fail, providing high-empathy support to individuals navigating international medical travel.
- Analyze system failures and use AI coding tools to build, edit, and implement workflows that prevent repetitive issues from recurring.
- Collaborate with the CEO and engineering to design the infrastructure for automating clinic-side logistics and coordination.
Who this is a fit for
- You possess a systems-thinking mindset and are comfortable using AI coding tools and workflow editors to solve operational bottlenecks.
- You have high emotional intelligence and the ability to make patients feel understood and cared for during stressful medical journeys.
- You are allergic to repetitive work and would rather build a permanent technical solution than perform the same manual task twice.
Why this role is remarkable
- This is an engineering-adjacent role where your primary KPI is to automate yourself out of manual tasks using modern AI tools.
- Doctours is tackling the $100B+ medical debt crisis in America by opening global markets for high-quality, affordable specialty healthcare.
- You will be a founding member of the automation team, influencing how the company scales its clinic-side infrastructure from the ground up.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Doctours wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.