You will serve as the primary gateway for a high-end medical consultancy, managing new referrals from solicitors, families, and healthcare professionals. By assessing urgency and coordinating with expert clinicians, you ensure patients receive compassionate, rapid care. This role is vital for maintaining the high standards of a service that 90% of users highly recommend.
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Client Care Executive at Halcyon Doctors Limited
Are you a compassionate professional looking to make a real difference in healthcare? Join a leading private consultancy specializing in cognitive impairment as their new Client Care Executive. This remote role offers the chance to manage critical patient pathways, working alongside expert consultants to deliver life-changing assessments. With a performance bonus and a 90% service recommendation rate, this is your opportunity to join a high-growth medical venture dedicated to excellence and empathy.
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Location
Remote (United Kingdom)
Compensation
£25k + Performance Bonus
Company
Halcyon Doctors Limited
Role overview
Halcyon Doctors are private consultants specializing in cognitive health and mental capacity, offering bespoke assessment, diagnosis, and treatment for individuals facing cognitive health challenges. They specialize in memory loss, mental capacity assessments, and other cognitive concerns, providing expert and compassionate support. Services include consultations with top-tier consultant psychiatrists and specialists, with operations across England and Wales offering both home visits and consulting room appointments.
What you will do
- Act as the first point of contact for all new enquiries, assessing the suitability and complexity of medical referrals and medico-legal instructions.
- Coordinate and schedule appointments between specialist consultants and clients, ensuring all clinical documentation and background information is gathered promptly.
- Manage operational KPIs including enquiry response times and conversion rates while maintaining accurate records within the secure CRM system.
Who this is a fit for
- Proven experience in a client-facing, sales, or service role, ideally within healthcare, legal, or professional services sectors.
- Exceptional verbal and written communication skills with the ability to handle sensitive medical enquiries with empathy and professionalism.
- Highly organised with strong digital proficiency, capable of managing multiple case workflows and scheduling requirements in a fast-paced environment.
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Why this role is remarkable
- Join an established healthcare venture with a stellar reputation, boasting a 90% recommendation rate from service users and professional referrers.
- Make a tangible impact on the lives of vulnerable patients and their families by streamlining access to expert mental capacity and cognitive assessments.
- Enjoy a flexible remote-working model with generous leave (25 days + bank holidays) and clear pathways for career progression within clinical operations.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Halcyon Doctors Limited wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.