Coach Growth & Partnerships Manager at FITR

This hybrid role sits at the intersection of customer growth, partnerships, and lifecycle strategy. You will own the growth engine for a portfolio of scaling coaching businesses while operationalizing strategic partnerships with major gym chains. It is a commercially-driven position focused on driving retention, expansion, and platform adoption within the fitness creator economy.

• Own the Scale Pod, running strategic growth conversations with coaches to drive platform adoption, annual plan conversions, and business maturity.
• Operationalize and grow strategic partnerships post-signup by running activation sessions, webinars, and in-person workshops at gyms and partner sites.
• Utilize data from Mixpanel and Intercom to monitor health signals, proactively intervene with churn risks, and identify expansion opportunities for premium tiers.

• Possesses 2-5 years of experience in Customer Success, Growth, or Partnerships at a SaaS or platform company, with a proven track record of owning NRR and churn metrics.
• Demonstrates a hands-on, commercial mindset with the ability to build scalable playbooks and processes from scratch in a fast-paced startup environment.
• Boasts excellent communication skills for high-stakes account management and the ability to run energetic in-person activations for major fitness brands.

• Join a VC-backed startup at a genuine inflection point, working with industry leaders like HYROX, PureGym, and The Gym Group to define how fitness businesses scale.
• This is a high-autonomy role that rejects traditional CS structures in favor of building a commercial growth engine where your decisions immediately impact the bottom line.
• Enjoy a vibrant Soho office culture with unlimited holiday, hybrid flexibility, and the chance to shape a newly evolved function from the ground up.