You will join a high-calibre GTM team to build customer success and analytics from the ground floor. You’ll lead pilots with major UK banks, analyze messy usage data to uncover trends, and translate insights into product roadmaps. This role is a "human accelerant" opportunity sitting at the intersection of customer impact and technical product development.
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Commercial Associate (Customer Success & Analytics) at Tunic Pay
Tunic Pay is on a mission to stop the £460 million lost annually to scams in the UK. As a Commercial Associate, you’ll join a high-caliber team of veterans from Monzo, Palantir, and Nova Credit to build the trust infrastructure for real-time payments. If you have a background in consulting or BizOps and want to move from strategy to ground-floor execution, this "human accelerant" role offers meaningful equity and the chance to shape a global protocol.
About this role
Role overview
About the company
FinanceLondon, United KingdomSeed (VC-backed)
Tunic Pay stops scams before the money leaves the account. We’re building the trust infrastructure for real-time payments — fixing a broken system that costs consumers and businesses billions each year. Our technology helps banks and payment providers understand complex, heterogeneous payment context so they can make risk decisions informed by more than just how well they know their own customer.
Our platform orchestrates a real-time investigation into every payment, gathering and assessing diverse data to give institutions a holistic view of payment risk. This allows them to detect and block scams like Authorized Push Payment (APP) fraud as they happen. Under the hood, this means solving hard engineering problems in distributed systems, ML inference, and secure data federation — building high-throughput, resilient systems that turn noisy transaction data into real-time trust and risk decisions.
Founded in 2023, we’re already working with some of the UK’s biggest banks to make confidence — not fear — the default in digital payments.
Backed by Flourish Ventures.
What you'll do
What you will do
- Lead pilot programs with bank stakeholders, managing weekly performance reviews and creating concise reports that move partnerships toward full rollouts.
- Analyze complex usage and performance data to identify friction points, adoption patterns, and clear strategies for customer expansion through structured workshops.
- Act as the "voice of the customer" by surfacing structured feedback to the product team to prioritize features and UI improvements based on real-world impact.
Who you are
Who this is a fit for
- Has 2-7 years of experience in high-rigor strategy roles such as management consulting, investment banking, or BizOps at a high-growth startup environment.
- Possesses exceptional analytical skills with mastery of Excel and data storytelling, capable of extracting actionable signals from incomplete or messy datasets to drive decisions.
- Exhibits "radical ownership" and entrepreneurial energy, thriving in unstructured environments while communicating precisely and compellingly to senior stakeholders across slides and email.
Why this role
Why this role is remarkable
- Join a pre-empted Series A startup led by founders who previously raised $130M+ and built teams of 100+ across three continents at companies like Nova Credit.
- Work directly with the UK's largest banks to solve a £460M annual problem, delivering measurable reductions in fraud losses and operational workload using specialized AI agents.
- Enjoy high ownership in a lean team where your data-driven insights directly shape the product strategy and global expansion plans for the Payment Context Protocol.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.