You will own the end-to-end implementation process for a patient engagement platform used in clinical research. By coordinating configurations and rollouts, you will ensure trial sites quickly see value, directly impacting the speed of life-saving medical breakthroughs. This role is perfect for a motivated professional ready to scale within a mission-driven startup.
Back to all jobs
See Open Roles
Learn about Jack
This job is no longer actively hiring. Open Roles to see active jobs.
Customer Success Associate at Stitch Health
Join an early-stage healthtech startup backed by Connect Ventures that is revolutionizing clinical research. As a Customer Success Associate, you will own the rollout of a platform designed to keep clinical trial participants engaged, directly accelerating the delivery of life-saving treatments. Working closely with the COO and a team of experts from top scale-ups like Bloom & Wild, you'll have a front-row seat to building a category-defining company. This is a rare opportunity for a self-starter with 1-2 years of experience to take on massive ownership in a mission-driven environment in Central London.
Want to apply for this role?
This role is no longer actively hiring, but Jack can still help you discover similar open roles that fit.
Location
London, United Kingdom
Compensation
£35k-£42k
Company
Stitch Health
Role overview
Healthcare1-20 employees
Stitch is focused on improving the patient experience in clinical trials. We build software that helps trial participants understand what to do and why, while enabling healthcare teams to engage patients more effectively through integrated, automated tools. Our work reduces friction for both patients and staff.
Stitch’s team brings together experience from leading life sciences tech companies and consumer startups to create a new platform that is making clinical trials better for everyone.
What you will do
- Manage customer onboarding projects end-to-end, serving as the primary point of contact for clinical trial sites during configuration and testing.
- Monitor implementation health and adoption metrics, taking initiative to resolve issues and triage technical support requests to internal teams.
- Develop and maintain comprehensive training materials and documentation to scale the customer success function as the company grows.
Who this is a fit for
- Holds 1-2 years of experience in a client-facing role such as Customer Success or Implementation within a B2B SaaS or healthcare environment.
- Possesses a degree in a technical or scientific discipline, combined with the ability to manage complex stakeholder relationships under pressure.
- Thrives in early-stage startup environments, demonstrating strong organizational skills and the ability to navigate ambiguity without dropping balls.
Why this role is remarkable
- Work at a Seed-stage startup backed by Connect Ventures and prominent industry angels, tackling a critical bottleneck in the $50B+ clinical trials market.
- Gain high-impact ownership by reporting directly to the COO and shaping the customer success function from the ground up during an early growth phase.
- Join a high-caliber team with pedigree from leading high-growth scale-ups like Bloom & Wild and Zopa, operating at the intersection of life sciences and consumer tech.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Stitch Health wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.