This pivotal Customer Success role places you at the heart of a fast-growing fintech platform, directly supporting customers and founders. You'll bridge customer insights with internal teams, drive operational efficiency, and shape product, marketing, and growth strategies. A unique opportunity to make a significant impact in a dynamic startup environment.
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Customer Success at VC-backed fintech platform
Are you a Customer Success professional eager to make a significant impact and work directly with leadership? Join a fast-growing, VC-backed fintech platform at the heart of its operations. You'll be instrumental in bridging customer insights with product development and marketing strategies, directly shaping the future of a mission-driven product designed to help people stretch their money further. This is a unique opportunity to be pivotal in a dynamic startup environment, gaining unparalleled exposure across all business functions.
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Location
Leicester, United Kingdom
Compensation
Not Disclosed
Company
Confidential company
Role overview
About the company
VC-backed fintech platform
What you will do
- Act as the operational bridge between customers and internal teams, ensuring feedback and issues are captured and actioned.
- Handle customer queries across email, live chat, and phone, providing timely, empathetic support.
- Work directly with founders on high-priority operational tasks, including reporting and data analysis.
Who this is a fit for
- Proven experience in customer support, customer experience, or operations.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Comfortable working closely with founders and adapting to a fast-changing startup environment.
Why this role is remarkable
- Opportunity to work directly with founders and gain exposure to all areas of a fast-scaling fintech startup.
- Backed by top-tier VCs, indicating strong market position and growth potential.
- Pivotal role in connecting customer insights with product, marketing, and operational decisions.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and Confidential company wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.