As the first Customer Success Lead, you will own the end-to-end customer lifecycle, from onboarding to renewal. You’ll partner with NHS estates teams to implement our high-accuracy AI tools, moving pilots to paid contracts and building a scalable CS function. It’s a hands-on leadership role combining strategy with direct impact.
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Customer Success Lead at CompliMind
CompliMind is transforming how healthcare institutions manage complex safety regulations. Founded by Cambridge PhDs whose research on NHS estates professionals shaped the platform, CompliMind achieves 97%+ accuracy in navigating critical guidance. As the first Customer Success Lead, you’ll earn £50k-£80k plus equity while owning the entire customer lifecycle for NHS Trusts. From leading hands-on training to designing the company’s CS playbook and scaling a future team, you’ll play a pivotal role in a company already saving trusts hundreds of hours monthly. If you are a commercial-minded CS professional ready for high ownership in Shoreditch, this is your chance.
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Location
London, United Kingdom
Compensation
£50k-£80k + Equity
Company
CompliMind
Role overview
Information Technology & Services5-10 employeesLondon, United KingdomPre-Seed
CompliMind is a fast-growing, venture-backed AI startup transforming how healthcare facilities manage compliance. Founded by Cambridge PhDs, we’re already deployed across major NHS Trusts, solving real, high-stakes operational problems. Our platform delivers traceable insights from complex standards and empowering frontline teams. Join a tight-knit team building impactful AI used daily in critical environments.
What you will do
- Lead hands-on onboarding and training sessions for diverse user groups ranging from senior estates directors to operational staff with limited AI experience.
- Own the pilot-to-paid conversion process by defining success milestones and translating usage data into compelling value narratives for Trust stakeholders.
- Collaborate directly with the founders and engineering team to translate frontline user feedback into product features and long-term integration strategies.
Who this is a fit for
- 3-5 years of B2B customer success experience, with a proven track record of managing onboarding, health monitoring, and renewals for complex accounts.
- Commercial mindset focused on net revenue retention and the ability to navigate complex, regulated stakeholder environments like the NHS or healthcare.
- Willingness to be 80-90% hands-on initially while taking full ownership of building the strategic operating model for a rapidly scaling startup.
Why this role is remarkable
- Join a high-calibre team of ~8 people led by Cambridge PhDs whose doctoral research directly informed the platform's core architecture and sector-leading accuracy.
- Work with a high-impact product hitting 97%+ accuracy that is already saving Somerset NHS Foundation Trust over 400 hours per month.
- Enjoy a clear path to leadership where you will design the CS playbook from scratch and eventually hire and manage the departmental team.
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
Meet Jack
What happens next?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If your profile’s a match and CompliMind wants to meet, Jill will make the intro. In the meantime, Jack will send you excellent alternatives.