Customer Success Lead at Stratum

As the Customer Success Lead, you will own the relationship with early customers, bridging technical engineering expertise with commercial momentum. You'll lead technical trials for flood risk projects, translate user feedback into product requirements, and support the sales process with engineering credibility, helping shape the future of digital transformation in civil engineering.

• Lead end-to-end customer trials by scoping success criteria, training engineering teams on the Stratum platform, and driving users toward paid subscriptions.
• Provide deep technical support for live flood risk assessments, answering substantive engineering questions to ensure projects meet planning authority standards.
• Collaborate with founders and product teams to translate frontline customer pain points into actionable software features that accelerate engineering workflows.

• Holds 5-6 years of experience in civil engineering or environmental consultancy, specifically producing or reviewing technical Flood Risk Assessments (FRAs).
• Maintains professional chartership with a relevant body such as ICE, CIWEM, or IEMA, providing the technical credibility needed to engage senior consultants.
• Demonstrates a "T-shaped" profile: deep technical knowledge of flood modelling combined with a curiosity for AI and the communication skills to navigate sales motions.

• Join an early-stage AI startup at the 0-to-1 phase, where you will directly influence the product roadmap and build the commercial playbook from scratch.
• Work with a high-performing founding team of AI researchers and civil engineers to disrupt the manual, repetitive processes inherent in traditional flood risk assessments.
• Transition from traditional consultancy into the tech sector while leveraging your hard-earned chartered expertise to drive meaningful climate resilience and infrastructure growth.