You will be the primary bridge between chartered engineers and cutting-edge AI technology. By owning the customer trial lifecycle and providing expert technical support on live flood risk projects, you will eliminate manual repetition in engineering. Your insights will directly shape the product roadmap and sales strategy for an ambitious, fast-growing engineering technology firm.
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Customer Success Lead at Stratum
Are you a Chartered Engineer tired of manual repetition in flood risk assessments? This AI startup, founded by researchers and civil engineers, is looking for a Customer Success Lead to bridge the gap between technical expertise and digital transformation. You will run high-stakes trials for tier-1 consultancies, support live infrastructure projects, and influence a product designed to accelerate climate resilience and global infrastructure delivery. If you want to trade the status quo for a high-impact role at the intersection of civil engineering and artificial intelligence, this is your chance to shape the next decade of the industry.
About this role
Role overview
About the company
Stratum
Engineering5–10+ employees
Stratum is an AI startup founded by researchers from the UK AI Security Institute and physical engineers from firms like Arup, Atkins, Jacobs etc. Our mission is to radically disrupt the engineering consulting industry whose incentive structures underserve society at scale. We are building a platform for engineers placing technology at the heart of every discipline, accelerating how quickly things can be built, helping better mitigate climate change and drive sustainable growth and development.
What you'll do
What you will do
- Manage end-to-end customer trials, defining success criteria and training engineering teams to transition from manual workflows to paid AI subscriptions.
- Provide deep technical support for live Flood Risk Assessments (FRA), answering substantive engineering questions to ensure project success on the platform.
- Act as the internal voice of the customer, collaborating with product and engineering teams to translate user pain points into new features.
Who you are
Who this is a fit for
- 5-6 years of experience in civil engineering or environmental consultancy with a proven track record of producing or reviewing Flood Risk Assessments.
- Chartered status with a relevant professional body such as ICE, CIWEM, or IEMA, demonstrating high-level technical credibility with tier-1 consultants.
- A tech-forward mindset with the resourcefulness to operate in a high-intensity, 0-to-1 startup environment where you thrive on ambiguity and AI tooling.
Why this role
Why this role is remarkable
- Impact climate resilience by deploying AI that dramatically accelerates how critical infrastructure and flood assessments are designed and built.
- Join as one of the first commercial hires, gaining meaningful equity and the power to define the company’s customer success playbook from scratch.
- Work directly with a founding team of AI researchers and civil engineers who are fundamentally changing the craft of chartered engineering.
Jack & Jill
How Jack & Jill work together
I get to know what you’re great at, then find roles you’d never find yourself.Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
I recruit from Jack’s network and make the intro when I spot a great match.And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Meet Jack
Jack gets to know what you're great at and what you want next, then searches 15 million jobs daily and helps you discover roles at companies like this.
How does this work?
Jack’s an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack’s network.
If it’s a match and the company wants to meet you, they’ll make the intro. In the meantime, if you’d like, Jack will send you excellent alternatives.